General sources. There are various methods by which PLAYBOOK collects Personal Information. We may collect Personal Information from individuals as voluntarily disclosed via our Website, in person, over the phone, through the postal mail service, e-mail or upon customers, vendors, service providers and/or contractors opening an account with us.
• We may use Google Analytics which allows us to see information on user website activities including, but not limited to, page views, source and time spent on our website. This information is depersonalized and is displayed as numbers, meaning that it cannot be tracked back to individuals. You may opt-out of the use of Google Analytics by websites you visit through your web browser by visiting the Google Analytics opt-out page.
• We may use online advertising services, (such as Google AdWords or similar types of services), to advertise PLAYBOOK across the Internet and to advertise on third party websites (including Google) to previous visitors of our websites. These services will display ads to you based on what parts of the PLAYBOOK website you have viewed by placing a cookie on your web browser. It could mean that we advertise to previous visitors who haven’t completed a task on our Website or this could be in the form of an advertisement on the search engine results page. This cookie does not in any way identify you or give access to your computer or mobile device. The cookie is only used to indicate to other websites that you have visited a particular page on our Website, so that they may show you ads relating to that page. If you do not wish to participate in our online advertising services program, you can opt out by disabling cookies on your web browser.
We collect Personal Information that is knowingly and voluntarily provided to us in order to create, establish and administer customers’ and vendors/service providers’ accounts and to respond to customer or vendor/service providers’ inquiries, to authenticate the identity and preserve the privacy of individuals contacting PLAYBOOK and for internal training and quality assurance purposes, as well as for the following purposes:
Customer: We collect and process Personal Information about our customers in order to efficiently provide the services necessary to support an entire supply chain solution, and other services that involve the transport and storage of goods more generally. In addition, subject to your Right to Withdraw Consent, we may use your Personal Information to correspond with you regarding possible new or enhanced business opportunities.
Vendor: We collect and process Personal Information about any vendor we retain in order to ensure that we are able to contact our vendors when necessary, and to ensure that PLAYBOOK’s standards of service/care are met, or as otherwise authorized by law. In addition, subject to your Right to Withdraw Consent, we may use your Personal Information in order to correspond with you regarding possible new or enhanced business opportunities.
Applicant: If you have applied for employment with PLAYBOOK, the Personal Information submitted with your job application will be used for recruitment and other customary human resources purposes. For example, we may send you information about new job opportunities within PLAYBOOK as well as other career development resources.
Right to Withdraw Consent
Consent may be withdrawn at any time, subject to legal or contractual restrictions and reasonable notice; however, without such consent, PLAYBOOK may limit the services or products it is able to provide customers. You may also withdraw your consent as follows:
Mail marketing, Telephone and Quality control communications. You may decide that you prefer PLAYBOOK not to use your Personal Information to promote new and/or additional products and/or services which may be of interest to you and refuse that we contact you by mail or telephone for marketing purposes or by email or telephone for quality control purposes. If this is the case, you may advise us by contacting customer service or contacting us using the information detailed in the CONTACT INFORMATION section below.
Commercial Electronic Communications. You can always limit the communications that PLAYBOOK sends to you. To opt-out of commercial emails, simply click the link labeled “unsubscribe” or “opt-out” at the bottom of any commercial electronic communication we send you. Please note that even if you opt-out of promotional communications, we may still need to contact you with important information about your account.
Third party service providers. PLAYBOOK may contract with other companies such as vendors, suppliers, service providers and/or contractors, or individuals (“Third Party Service Providers”) to perform certain duties on our behalf. In so doing, it may be necessary that we provide Third Party Service Providers with access to Personal Information. Our Third-Party Service Providers are required to maintain the confidentiality of the Personal Information, and are restricted from using the information for any other purpose than the purposes defined by PLAYBOOK. Examples of duties performed by Third Party Service Providers include transporting shipments, unloading or assembling freight, delivering packages, providing IT services, sending postal mail, auditing or analyzing data, processing credit card and online bill payments, processing payments, processing payroll, administrating benefits, and recruiting employees, agents, or contractors. We take appropriate measures, by contract or otherwise, to provide adequate protection for Personal Information that is disclosed to our Third-Party Service Providers, and to ensure that our Third Party Service Providers have sufficient legal, organizational and technical procedures in place to protect Personal Information in accordance with applicable data protection law.
As permitted or required by law. We also may provide Personal Information to government agencies and regulatory and legal authorities as required by law or regulation. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful or to law enforcement and emergency services providers, in an emergency or where required or permitted by law. We may release certain Personal Information when we have reasonable grounds to believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves, in accordance with or as authorized by law.
Business transaction. We may disclose Personal Information to a third party in connection with a sale or transfer of business or assets, an amalgamation, re-organization or financing of parts of our business. However, in the event the transaction is completed, your Personal Information will remain protected by applicable data protection laws. In the event the transaction is not completed, we will require the other party not to use or disclose your Personal Information in any manner whatsoever and to completely delete such information.
Our Website may provide links to other sites for your convenience and information. These sites may operate independently from PLAYBOOK. Linked sites may have their own privacy notices or policies, which we strongly suggest you review. In addition, a link to a non-PLAYBOOK site does not mean that we endorse or accept any responsibility for the content, or the use, of such site. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, Trojan horses and other items of a destructive nature. PLAYBOOK is not liable for the privacy practices or the content of other sites and to the extent any linked sites you visit are not owned or controlled by us, we are not responsible for the sites’ content, any use of the sites, or the privacy practices of the sites.
We maintain reasonable administrative, physical and technological measures to protect the confidentiality and security of information about you. Unfortunately, no site, server or database is completely secure. To the extent permitted by applicable law, we therefore cannot guarantee that information about you will not be disclosed, misused or lost by accident or by the unauthorized acts of others.
Use of our Website by Children
The PLAYBOOK Website is not intended for children who have not reached the age of majority in their jurisdiction of residence without the permission of a parent or legal guardian. If you believe that a child has submitted Personal Information on or through our Website without the consent and supervision of a parent or guardian, please contact us using the information provided below so that we can take appropriate action.